An on-call agreement is a legally binding document between an employer and an employee, setting out the terms and conditions of their on-call relationship. The purpose of an on-call agreement is to outline what is expected of both parties, to ensure that the on-call period runs smoothly.

If you are looking for an on-call agreement sample, there are numerous templates available online. However, it is important to ensure that the agreement you choose is tailored to your specific needs, as every business is different.

In general, an on-call agreement will cover the following:

– Duties and responsibilities: This section outlines the tasks that the employee is responsible for during their on-call period. This may include responding to calls from customers, resolving technical issues, or providing support to other staff members.

– Compensation: The agreement should clearly state how much the employee will be paid for their on-call work, as well as any additional compensation they may be entitled to (such as overtime pay). It is important to be clear about the payment terms, such as how often the employee will be paid and how they will be compensated (e.g. a flat fee or hourly rate).

– Availability: The agreement should specify when the employee is expected to be available for on-call work, and how they will be contacted (e.g. phone, email, text message). It is important to be realistic about what is expected of the employee, as they may have other commitments during their on-call period.

– Reporting and documentation: The agreement should outline what reports and documentation the employee is expected to provide during their on-call period, such as logs of calls received and resolved, or any incidents that occurred.

– Termination: The agreement should include a section on termination, outlining what circumstances may result in the agreement being terminated, and what notice period is required. It is important to be clear about the consequences of termination, such as whether the employee will be entitled to any compensation or benefits.

In addition to these key areas, your on-call agreement may include other provisions specific to your business. For example, if your company deals with sensitive or confidential information, you may want to include a confidentiality clause to protect your client`s privacy.

When drafting your on-call agreement, it is important to involve all relevant parties, including HR, legal, and management. This will help to ensure that the agreement is legally sound and accurately reflects the needs of your business.

In conclusion, an on-call agreement is an essential document for any business that relies on on-call staff. By clearly setting out the terms and conditions of the on-call relationship, you can ensure that both parties understand their roles and responsibilities, and that the on-call period runs smoothly. If you are looking for an on-call agreement sample, be sure to choose one that is tailored to your specific needs.